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About RacePoint Consulting
High-Impact Training and Consulting for Performance Improvement.
RacePoint Consulting, LLC (RacePoint) specializes in creating high-impact, human performance improvement (HPI) solutions that are customized to achieve measurable results. RacePoint leverages over 20 years of industry experience to customize state-of-the-art performance improvement programs for Fortune 1000 and emerging technology clients in healthcare, insurance, financial services, high-technology and other industries.
Proven Experience
RacePoint prides itself on our track record of achieving a high level of customer satisfaction while delivering solutions on-time and on-budget. Our principal consultants have over 20 years of experience creating performance improvement success. As executives and managers within organizations they have successfully improved the performance of internal associates, managed training as a profit center, and provided state-of-the-art customer learning solutions. As external consultants, they have a proven track record of success with both Fortune 1000 and emerging technology clients in a variety of mission critical areas.
Our Approach
PERFORM TO ACHIEVE YOUR GOALS
Your business has specific goals. To achieve those goals, your internal associates and external partners must perform at a designated level. Your customers must have a certain level of understanding and competency in using your products and services. How do you help all of these people and teams perform at the required level necessary to achieve your business goals?
PerformanceIMPACTsm
RacePoint’s PerformanceImpact methodology provides you with customized solutions targeted to achieve the performance levels required for you to reach your goals. We provide end-to-end solutions, from identifying the requirements for success and developing a best-practices strategy through the design, development, delivery and measurement of the program. We can deliver these services on a specific project basis or as a more comprehensive outsourced solution.
PARTNER FOR SUCCESS
RacePoint partners with your organization, not only to design and deliver high-impact solutions, but also to help you be as self-sufficient as you want to be. Our train-the-trainer programs allow you to understand how to make any edits and updates to your program materials on an on-going basis. We’ll also work with your team, training and coaching them to develop the desired internal skills for long-term in-house program development and solution management.
THE RIGHT TEAM
RacePoint delivers your solution through a collaboration of your internal subject-matter experts and our professional team. Our teams combine the leadership of our Principal Consultants with the specialized skills of our partners and our network of professional consultants to bring you the depth of skills that you require with a proven track record of success.
About RacePoint Consulting
The professional experience of our Principal Consultants includes:
Industries:
Training and Development, Healthcare, Insurance, Financial Services, Manufacturing, Hospitality, High Technologys.
Clients
Fortune 1000 and emerging technology clients, such as:
Iron Mountain, Hewlett-Packard, Smith+Nephew, Allmerica Financial, Blue Cross Blue Shield Of MA, Tufts Health Plan, Oxford Healthcare, Evolution Benefits, The Hartford, Aon, Acordia, Delphi Information Systems, Rational Software, InStar Corp, AMS, Gerber Technology, Sager Electronics, Baltimore Technology, Citizens Bank, Comcast, Phillips Lifeline and Gillette.
Content Areas
Technology & Systems Implementations (including SAP and PeopleSoft), Product Training, Leadership Development, Sales, Customer Service, Call Center, Management, Train-the-Trainer, eLearning, Learning Management, Accounting, Insurance, Project Management, Process Reengineering, Healthcare Decision Support, and more.
Blended Performance Improvement Solutions
End-to-end solutions from strategic plan through development, implementation, and on-going management, including blending Classroom Training, eLearning [web-based tutorials, simulations, virtual (synchronous) classrooms], Coaching/Mentoring, Collaboration, Documentation, Knowledge Management, Performance Support and Learning Management.
Project Deliverables
Full range of learning and development deliverables, including Needs Assessments, Gap Analysis, Requirements/Specifications, Strategic Plans, Project Management and Tracking, Performance Measurements, LMS evaluation, Instructional Design, Course Design and Development (classroom, eLearning and mLearning), Simulations, Templates, Rapid Prototypes, Class Delivery, Facilitation, Train-the-Trainer, Implementation Consulting, Evaluation and Measurements, and ongoing Learning Management.
Delivery Media
Extensive experience in both classroom and online learning, including a wide variety of industry standard eLearning authoring, virtual classroom tools, web conferencing, web development and learning management systems.
Management
Business and L&D anagement experience, such as COO, Director of Operations, Director of Client Services, Director of Training and Implementation, Manger of Product Services, Senior Project Director, Project Manager, Business Analyst and Senior Consultant.
Outsourcing
Providing full-service outsourced training department for customer training as a profit center, including training management, administration, course design and development, delivery of state-or-the-art blended learning, tracking and evaluation
News company
RacePoint's Founder, Rebecca L. Koos, CIC spoke recently at an insurance industry conference on how to integrate learning with best-practices workflows to improve on-the-job performance.
to integrate their best-practices workflows process into etFile's document management solutions. "By providing proven workflow templates into our software, our customers can realize the benefits of our Business Process Manager even more rapidly." Paul Carlberg, VP Sales, etFile.
